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SAP Enterprise Support
We are here to help.
Shwasya SAP can offer support solutions which can drive down costs, empower productivity, manage complexity and reduce business risks, enabling your business to succeed long into the future.
Drive Down Costs, Manage Risks, Empower Productivity
Enterprise Solution Manager
The SAP Solution Manager Application management solution facilitates support for distributed systems – with functionality that covers all key aspects of solution deployment, operation, and continuous improvement.
A centralised, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.
Mission Critical Support
Provides continuous quality checks that help you analyse technical risks, implement continuous improvement activities, maintain custom codes, access the mission control centre, communicate via a channel that delivers 24/7 mission critical support through a support advisory center, and generate service-level agreements involving initial reaction on corrective action for priority one messages and initial reaction on commitments for priority two messages
End to End Methodology
Helps organizations effectively implement – and exploit the functionality within – end-to-end SAP solutions, so that they can improve application management and business process operations
Why Do I Need SAP Enterprise Support?
It provides one location for your increasing support needs.
A single point of contact for your total SAP solution will reduce time lost and, therefore, business risk. As your business has grown and IT has become a more critical enabler of your success, so your IT support needs have grown too. In many cases, SAP is spanning a larger footprint within your infrastructure and connects mission critical applications to your business backbone. As the application portfolio in many enterprises grows and new technologies such as on-demand applications become commonplace, we have heard from many of our customers that they need one point of contact for their support needs. SAP Enterprise Support addresses this need.
Broader Commitment from Your Enterprise Platform Partner
SAP Enterprise Support represents a broader commitment to you by creating a support infrastructure and support standards that enable best-in-class operational effectiveness across your extended SAP software landscape. These standards for operational effectiveness allow you to reach best in class IT support operations and take advantage of SAP's thought leadership in end-to-end support services.
Single Point of Contact for Your SAP Enterprise Platform and Beyond
SAP Enterprise Support goes beyond SAP applications, providing end-to-end support for your entire platform, including mission-critical customer and partner solutions. Your business success depends on IT, but research has shown that 67 per cent of mission-critical applications have more than nine hours of downtime per month.
Relentless Focus on Business Risk Reduction
New global business models have created larger and more integrated business networks that, while providing increased flexibility, have added to IT complexity. Complexity has been driven by the increase in applications, architectures, and interfaces to Enterprise Resource Planning (ERP) systems that are required to take advantage of new business networks. Complexity, however, drives business risk.
Manage Risks Proactively
SAP Enterprise Support enables you to manage complexity and reduces business risk within your operations by helping you in:
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Providing continuous quality checks which identify potential issues before they become risks to your business. |
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Providing expert advice and 24x7 high priority issue resolution management, to minimise business impact and disruption. |
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Reducing total time to resolution for high-priority and showstopper issues with service-level agreements for initial reaction |
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and corrective action plans. |
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Reducing time to resolution through fast, efficient collaboration between SAP, its partners, and customers using the global
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support backbone. |
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Proven Value from Increased Support Investment
As with any asset, your enterprise IT platform requires investment to maximise value. SAP customers who have successfully invested in SAP Enterprise Support have realized significant benefits.
Industry Leading Standards and Tools Reduce Operating Costs
Run SAP methodology for implementing end-to-end solution operations standards. End-to-end best practices for solution operations provide a framework for you to build best-in-class IT through:
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Operational blueprinting to optimise scalability, performance, consistency, and high availability across your entire SAP |
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software landscape. |
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Industry-leading mission-critical support processes that enable you to minimise time-to issue resolution. |
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End-to-end integrated change request and quality management tools that allow you to achieve consistent quality and develop |
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a continuous improvement process enabling change while minimising the risk of production downtime. |
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